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FAQ

How do you clean maskSAFE Wallet & maskSAFE Pocket?
Our cases are designed to open all the way allowing full access for thorough sanitizing and cleaning. We recommend sanitizing your case after each use with an alcohol swab or sanitizing wipe. You may also use a damp cloth to remove any dirt or debris. 

Is this item returnable?

This item is non-returnable due to the nature of its use.

Can the cases be customized?

Yes! Both the maskSAFE and maskSAFE Pocket are customizable in multiple ways: 

Bulk Orders: Bulk orders can be fully customized – including custom printing and snap color. Wristlet and carabiner are also customizable for the maskSAFE. Please contact us for more info.
 
Single orders: Our cases accept heat pressed vinyl, foil stamping and permanent marker. We do not offer personalization services through our website at this time. We do not recommend using stickers. 
 

Where can I buy maskSAFE?

You may buy maskSAFE online through our website. 
If you are interested in carrying maskSAFE in your retail location, please contact us.

Can more than 1 mask fit in a case?

Although we do not recommend using your case to carry multiple masks, yes, both the maskSAFE and maskSAFE Pocket can multiple masks depending on the style of mask.

Can maskSAFE get wet?

Our cases have a waterproof coating that allows them to be wiped and sanitized. We do not recommend submerging them in water for extended periods of time. This will shorten the lifespan of your case. 

Will my mask stay dry?

YES! maskSAFE is designed to protect your mask if liquids spill on the case, if your case falls onto a spill, or if you get sweaty! maskSAFE is not designed to keep your mask completely dry if submerged.

Do maskSAFE cases prevent COVID-19 or other illnesses?

The maskSAFE case is a harbor for the storage and transportation of a mask.  It is not a replacement for medical grade personal protective equipment. In circumstances where medical grade personal protective equipment is recommended, a health care professional should be consulted.

Use of the maskSAFE case does not replace other recommended measures to stop the community spread of COVID-19. Please continue to follow CDC guidelines, practice social distancing, wash your hands, and refrain from touching your face.

Still have a question? Contact us